Sylor Perfumes ships exclusively within Pakistan. We deliver to all cities and regions across Pakistan, including:
Azad Kashmir
Balochistan
FATA
Gilgit Baltistan
Islamabad Capital Territory
Khyber Pakhtunkhwa
Punjab
Sindh
International shipping is not available at this time.
2. Shipping Cost
Fixed Shipping Fee: Rs 200 applies to all deliveries across Pakistan
This flat rate covers delivery to any address within Pakistan, regardless of location
No additional shipping charges apply
Shipping fee is non-refundable
3. Order Processing
Orders are processed as follows:
Order Placement: Your order is confirmed after you complete the checkout process and provide all required information
Payment Verification: Since we operate on Cash on Delivery (COD), orders are verified and prepared for shipment immediately
Dispatch: Your order is dispatched to our courier partner within 24 hours of order confirmation
In Transit: Your package is in transit to your address
4. Delivery Timeline
Standard Delivery Timeframe: 3-7 business days from order confirmation
Delivery timeline may vary depending on:
Your location within Pakistan
Local courier schedules
Public holidays and weekends
Weather conditions and unforeseen circumstances
Delivery timer starts after your order is confirmed and handed over to our courier partner
Note: These are estimated timeframes. We are not responsible for delays caused by courier partners or external factors beyond our control.
5. Delivery Notifications
You will be notified of your shipment through:
Phone Number: We will contact you via the phone number provided at checkout with tracking information and estimated delivery date
WhatsApp: We may send updates via WhatsApp for faster communication
Email: Order confirmation and delivery updates will be sent to your email (if provided)
Please ensure your phone number is correct at checkout to receive delivery notifications.
6. Order Tracking
You will receive your order tracking information via phone call or WhatsApp after dispatch
Track your package using the tracking number provided
For tracking assistance, contact us through our Contact Us page or WhatsApp
7. Payment at Delivery (Cash on Delivery)
Payment Method: Cash on Delivery (COD) is our only payment option
Payment at Doorstep: Full payment (product price + Rs 200 shipping fee) is due at the time of delivery
Exact Amount: Please have the exact amount ready when the courier arrives
Receipt: Request a receipt from the courier for your records
8. Refusing Delivery
As a Cash on Delivery order, you have the right to:
Inspect the package before accepting it
Refuse delivery if you are unsatisfied with the product or condition
Refuse delivery if the packaging appears damaged
Important: If you refuse delivery:
The package will be returned to Sylor Perfumes at no additional cost to you
No payment will be charged
You may place a new order if you change your mind
9. Damaged Packages
If your package arrives damaged:
Document the Damage: Take clear photos of the damaged package and product
Contact Us Immediately: Report the damage through our Contact Us page or WhatsApp with photos within 48 hours of delivery
Inspection: We will review your photos and damage report
Resolution: We will provide a replacement or refund at our discretion
Timeframe: Damage claims must be reported within 7 days of delivery date
Note: Minor cosmetic damage to the outer packaging does not qualify for replacement if the product inside is intact and undamaged.
10. Lost Packages
If your package is lost during transit:
Report the Loss: Notify us within 48 hours of your expected delivery date through our Contact Us page
Investigation: We will investigate the loss with our courier partner
Resolution: Upon confirmation of loss, we will provide a replacement or refund at our discretion
Timeframe: Loss claims must be reported within 7 days of the expected delivery date
Sylor Perfumes accepts responsibility for packages lost during courier transit.
11. Delivery Address Requirements
Please ensure your delivery address is:
Complete and accurate
Within Pakistan
Accessible for courier delivery
Clearly written with proper postal code
If delivery fails due to an incorrect or inaccessible address provided by you, you will be responsible for any additional costs to redeliver or retrieve the package.
12. Special Delivery Instructions
You can provide delivery instructions (e.g., “Leave with neighbor,” “Call before delivery”) in the order notes at checkout
We will communicate your instructions to the courier, but cannot guarantee they will be followed
For time-sensitive or special delivery requests, contact us through our Contact Us page before placing your order
13. Redelivery
If the initial delivery attempt fails:
The courier will attempt redelivery on the next business day
You will be notified of the redelivery date and time
If you refuse the redelivery without valid reason, you may forfeit your order and payment
14. Delivery Signature
Courier partners may require a signature or thumbprint upon delivery for verification
This is a standard security measure
15. Fragile Product Handling
All fragrance products are carefully packaged to ensure safe delivery
Sylor Perfumes uses appropriate packaging materials to minimize damage risk
However, we are not responsible for damage caused by mishandling during delivery if the courier accepts responsibility
16. Seasonal Delays
During peak seasons (holidays, festivals) or extreme weather conditions, delivery may take longer than the standard 3-7 business days. We appreciate your patience during these periods.
17. Force Majeure
Sylor Perfumes is not responsible for delivery delays or failures caused by:
Natural disasters
Extreme weather conditions
Strikes or labor disputes
Courier company issues
Government restrictions
Other unforeseen circumstances beyond our control
18. Contacting Us for Shipping Issues
For any shipping or delivery concerns, contact us:
Contact Page: https://sylorperfumes.com/contact/
WhatsApp: Available for quick communication
Email: Provided on our Contact Us page
Please provide:
Your order number
Full name
Phone number
Description of the issue with relevant details
In cases of damaged or lost packages, replacement or refund will be sent to you via our standard delivery method.
19. Changes to Shipping Policy
Sylor Perfumes reserves the right to modify this Shipping & Delivery Policy at any time. Changes will be effective immediately upon posting. Your continued use of our website constitutes acceptance of the updated policy.
